Quality Service ….the competitive edge

Today’s marketplace is extremely competitive, offering thousands of products and services accessible at customers’ fingertips. The single distinguishing factor in attracting new and retaining existing customers is service.

“The battle for repeat business is critical to long-term success in today’s intensely competitive market place. Customer Service is not just a competitive edge. In many industries, it is the competitive edge. Service is the new standard by which customers judge performance.” – William Band

Customer Service is really selling; it is what inspires a customer to return more often. It is not only the responsibility of the customer service personnel, but also the overall involvement of all stakeholders in the organization. The quality of service offered in an organization greatly impacts on the bottom line result.

The only competitive advantage available to an organization in a service economy in which others are providing essentially the same service is quality service. It is a long-term competitive advantage. Irrespective of the industry, the approach to service delivery plays a vital role in the accomplishment of any organization’s corporate goal. It must be planned, strategically implemented in line with customers’ expectations and appropriately measured for improvements.

We are all in a marketplace were all contenders are offering the same product with similar prices and almost the same market strategy. There is a service element in any activity by any employee engaged in working for any employer because, ultimately, all their work impacts on the perceived quality of the product and service experienced by the customer. In rendering outstanding and impeccable service, one’s attitude plays a vital role. We must continuously express thoughtfulness, show courtesy, integrity, helpfulness, efficiency, availability, friendliness, knowledge and professionalism in our work.

It is worth noting that poor services eat away at a company’s reputation. Your customers should always desire to experience impeccable services, which in turn triggers a longing for repeated businesses.

Whatever you are engaged in, your services is a reflection of your brand and commitment to proferring a memorable customer experience. Let quality service be your competitive edge in the marketplace.

A TREASURE OR A TRASH!

Sometime ago, I received a very inspiring and encouraging mail from a cousin. Though I had scanned through it then, but never really got my butts down to digest the great promises therein. Few days ago, I had a great burden to pen down some stuffs on “A Treasure or a Trash”. I kept pondering on what to write and how to go about it. On getting back from work on a Monday, as I was going through my saved mails, I stumbled on the mail again and on perusing it, I got the word that activated the commencement of this article.
This particular epistle may differ from the usual stuffs from my desk, but I promise you, you shall never remain where you are by the time God is through with you.

‘The Rejected shall become the Selected’

In the course of living, many of us have come to a point of feeling like a ‘nobody’, out-of-place and dejected. At a point we have even thought of giving up on life. But the truth is, we are all alive today.
There are experiences we don’t ever want to remember, I’ll ask, how did you resolve it? Did you suppress it or did you actually resolve the issue appropriately to a logical conclusion. Did you get God's judgement on it? Can you stand out and squarely face it without feeling the pangs of pains? Do you still feel rejected?
What are those issues that you and I cannot completely step out and walk on to the next level? How long will you remain in pains because of failure and disappointments?

Let’s consider a man who despite the hatred, rejection, hopelessness, etc, he experienced in his childhood in his father’s house became the treasured in a foreign land.
I am talking about His Excellency, Joseph Jacob Abraham, a one time Prime Minister of Egypt.

This great man, right from his childhood was able to define his place in life. He carefully differentiated his place and his spot. He was the second to the last in a family of twelve potential men. His spot was the second to the last man in the family. But his place in his father’s heart was the most loved, and in God’s agenda, he was a ruler. So many of us have allowed where we come from, our present situation and location to define who we really are. I have come to let you know the difference between living out your God ordained purpose and self acclaimed status. (Watch out for “Your Place or your Spot” in Reality).

Joseph had a dream, like Martin Luther will say “I have a dream”. And we all have dreams even though some of us are yet to come to terms with that. Let me ask you - Do you have a dream?
Beloved, if you really do, be informed that dreamers are always rejected!
Dreamers are purpose fulfillers, people of integrity with dignified standards.
Your dreams will always put you under pressure, and position you for hatred. Joseph, because of his dreams and aspirations was trashed. If your dreams are not challenged, tested and despised, check it again if it is really from God.
Joseph with his lofty, mind blowing and hair raising ideas did not escape the treacherous advances of his brothers.

Hold on: The great challengers of your ideas, aspirations and dreams are those closest to you, most times with despise.

Joseph in his wildest dreams could not believe that his brothers could go to such an extent, all in the bid to destroy and put an end to just a dream he had. Don’t ever take that idea, passion and extraordinary aspirations for granted. The devil is out to make you let go of it.

Joseph’s brethren, out of hatred trashed the future treasure of Egypt!

This is just the genesis, put on your seat belt let’s go in search of trashed treasures!

Pause and ponder on this till I come your way with the crux of ‘A treasure or a trash’!!


Discover your dreams and get ready to live it out – that’s Reality!